Privacy Policy — How bijilive Protects Your Information

1Introduction

Bijilive (bijilive.click) is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains how bijilive collects, uses, stores, and protects your personal information.

By registering on or using bijilive, you agree to this privacy policy. We believe a privacy policy works best when it's written in plain, straightforward language — so we've made every effort to explain everything clearly rather than resorting to complex legal jargon.

2What Information We Collect

Bijilive collects different types of information for different purposes. The details are outlined below:

3How Your Data is Used

Bijilive uses your information only for the following purposes:

• Creating and managing your account, ensuring its security, and verifying your identity at login.
• Processing deposits, withdrawals, and other financial transactions. Resolving payment-related issues.
• Personalizing your gaming experience. Games and offers are tailored based on your preferences.
• Keeping you informed about new offers, bonuses, and promotions on bijilive (only with your consent).
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Meeting legal obligations and fulfilling regulatory authority requirements.
• Improving platform technology and enhancing the overall user experience.
• Monitoring usage patterns for signs of risk to ensure responsible gaming.

4Who Your Information Is Shared With

Bijilive does not sell your data. However, limited information may be shared in certain circumstances:

• Payment Processors: Only the information required to process transactions is shared with Mobile Pay, Nagad, and Rocket. This data is protected under their respective privacy policies.
• Technology Partners: Software providers used to operate the platform may access limited data and are bound by NDA agreements.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited information may be shared with other platforms to help prevent fraud and illegal activity.

5Cookies & Tracking Technologies

Bijilive's website and app use cookies and similar technologies, which fall into three categories:

• Essential Cookies: These are essential for bijilive to function properly — login sessions, security tokens, and similar data fall under this category. They cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language selection or theme choice.
• Analytics Cookies: Usage statistics are collected to help improve the platform. All data is gathered anonymously, without any personal identification.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

6How Long We Retain Your Data

Bijilive does not retain any data longer than necessary:

• While your account is active: Profile information and gaming history are retained for as long as your account remains active.
• Upon account closure: Following account closure, essential data may be retained for up to 5 years as required by law.
• Financial Transactions: Transaction records must be retained for a minimum of 5 years in accordance with financial regulatory requirements.
• Support Conversations: Support tickets and chat logs are deleted 2 years after the issue has been resolved.
• Log Files: Server and access logs are automatically deleted after 90 days.

7Security Measures

Bijilive uses industry-leading security technology to keep your information safe:

• SSL/TLS Encryption: All communication and data transfers on the platform are always encrypted.
• Two-Factor Authentication (2FA): OTP verification at login prevents unauthorised access.
• Password Hashing: Your password is never stored directly. Only an encrypted hash is kept.
• Firewall & DDoS Protection: Multiple layers of security are in place at the server level.
• Regular Security Audits: Third-party experts regularly audit bijilive's security systems.
• Access Control: bijilive staff can only access information strictly necessary for their role.

8Your Rights

As a bijilive user, you have certain important rights over your personal information:

9Children's Privacy

Bijilive is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• If we have reason to believe an account has been opened by a minor, the account will be suspended immediately and all associated data will be deleted.
• If you become aware that a minor has created an account on bijilive, please notify us immediately.

10Policy Updates

Bijilive may update this privacy policy at any time. When changes are made:

• Users will be notified in advance via email or SMS whenever significant changes are made.
• The date of the most recent update will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11Contact

For any questions, concerns, or requests regarding our Privacy Policy, please reach out through the following:

• Email: support@bijilive.click
• Live Chat: 24/7 support in Bangla is available on the platform
• Response Time: Typically within 24 hours; up to 30 days for complex requests